Last updated: July 27, 2026
Thank you for shopping at ArcMeow. Please read our policy carefully before placing an order, as all orders are subject to the terms below.
Shipping Policy
1. Order Processing Time
All orders are processed within 2-3 business days (excluding weekends and public holidays) after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Locations & Delivery Time
We currently only ship to the contiguous 48 United States mainland states. Alaska, Hawaii as well as APO/FPO military addresses are excluded from our delivery scope.
Contiguous United States delivery normally takes 7-15 business days after goods leave our warehouse.
Delivery times are estimates only and start from the date of shipment, not the date of order. We are not responsible for delays caused by customs clearance, extreme weather, carrier delays, or other force majeure events.
3. Shipping Costs & Duties
Base freight expense has been integrated into every product listed price. Buyers will not generate extra standard delivery fee during checkout.
All US orders include all import duties and customs fees. You will not be charged any additional fees to receive your package. There is no free shipping threshold requirement.
4. Lost or Damaged Packages
If your package is lost in transit, or arrives with partial component missing or partial damage during transportation, buyers are entitled to one-time free supplementary shipment of missing spare parts only. Full order refund application raised merely due to missing accessories will not be approved.
If the tracking information shows the package as delivered but you have not received it, please contact us within 7 days of the marked delivery date, and we will work with the carrier to track the parcel status. No monetary refund will be issued for signed delivered parcels.
Return & Refund Policy
Our return policy is designed to comply with US pet product health and safety regulations, and to protect the health of all cats and their owners.
1. Hygiene Standard (Core Policy)
All ArcMeow products are pet-contact items. To prevent cross-contamination and protect animal health, in accordance with US pet product hygiene regulations:
We do not accept returns or exchanges for any products that have been opened, used, contacted by pets, washed, or have damaged/missing original packaging. This policy applies to all cat beds, cat scratchers, and other pet supplies sold on our Site.
2. Normal Shipping Variations (No Return Accepted)
Our products are made of high-density felt and corrugated cardboard materials. Minor cosmetic imperfections may occur after long-distance international transportation, including:
- Minor surface creases or indentations on felt
- Slight edge warping of cardboard scratchers
- Minor misalignment of cardboard layers
These are normal characteristics of the materials and standard international shipping, and do not qualify as manufacturing defects or quality issues. We do not accept returns or exchanges for these reasons.
3. Non-Quality Issue Returns Not Accepted
We do not offer returns or refunds for “change of mind” purchases, including but not limited to:
- Ordered the wrong size/color
- Cat does not like/use the product
- Product does not match personal expectations
- Purchased by mistake
Please review all product descriptions, size charts, and photos carefully before placing an order. Our customer service team is happy to answer any product questions before you purchase.
4. Qualified Return Process (Defective Items Only)
Return and exchange service is only available for finished goods with confirmed factory structural defects which hinder regular usage. Component missing will no longer qualify for return service. To request a return:
- Contact us first: You must contact our support team at support@arcmeow.com within 48 hours of delivery, with clear photos/videos of the structural defect and your order number.
- Get RMA authorization: We will review your claim and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return shipping address.
- No unauthorized returns: Any package returned without a valid RMA number will be refused, and no refund will be issued.
- Return shipping: For approved defective returns, we will cover all return shipping costs and provide a pre-paid shipping label.
- Resolution options: Once we receive and inspect the returned product, you may choose between a full refund to your original payment method, or a free replacement shipped to you at no cost.
5. Refund Processing
Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be returned to your original payment method. Please note that PayPal and credit card issuers may take an additional 3-7 business days to post the refund to your account.
6. Incorrect Address & Refused Packages
- If you provide an incorrect or incomplete shipping address that results in the package being returned, lost, or delayed, you will be responsible for any additional re-shipping fees.
- If you refuse delivery of a non-defective package, we will refund the product cost minus all actual round-trip shipping fees, customs duties, and processing fees incurred.
7. Contact Us
For all return and shipping inquiries, please contact us at:
support@arcmeow.com